Self-Service & Direct Channels
Email Support
Direct assistance for technical errors, custom alert routing, or account questions.
Setup & Quickstart
Step-by-step onboarding guide, Google permission scopes, and starter sheet setup.
Documentation & Manual
Detailed tab schema definitions, escalation triggers, formula defense, and limits.
Bug & Issue Tracker
Report execution anomalies, broken triggers, or submit security disclosures.
Quick Support Email Helper
Select your topic below to generate a pre-formatted support inquiry directly in your default email client:
Frequently Asked Support Questions
You can access your Stripe customer billing portal directly from the SheetsDuty sidebar by clicking Account & License > Manage Billing. Alternatively, email [email protected] with your billing Google email address, and we will send you a secure direct billing portal link.
SheetsDuty dispatches high-velocity transactional alerts from verified DKIM/SPF authenticated infrastructure. To ensure alerts land immediately in your inbox, add [email protected] to your Google Contacts and create an inbox rule to "Never send to Spam".
SheetsDuty features an autonomous schema self-healing engine. Click Extensions > SheetsDuty > Run Schema Self-Healing. The system will restore missing tab headers, format validation constraints, and preserve all your monitoring data safely.
Yes. SheetsDuty uses Apps Script document locks (LockService.getDocumentLock()) and stateless HMAC-signed acknowledgment tokens. When an engineer clicks Acknowledge, the lock guarantees race-condition protection, preventing conflicting writes.